廣告詳細資料
位置:
描述
title:
· listen cusotmer\'s voice.
· reply general ifnoramtion related to risk management functions.responsible, versatile
· pleasant interpersonal communication
· agreeable and responsible to call centre\'s dynatmic job nature,
· experience: service experience preferable
· personal characteristics:
· confident.
· exemplify amex\'s brand quality in every service enqiury.
qualification:-
· education: college graduate
· knowledge: being able to compentently navigate through all system to solve inquiry.
· promote self-servicing channel for best economic scale alignment.
· working on shift schedule and holiday.performance goal and compliance rule,
· adhere to shift schedule.
· handle card replacemnt and card activation with fraudulent awareness.
· present soluitons at fisrt conatct and comlpete all transcation agered with customer.tiemly exclaate criitcal enquiry to next level to proivde solution.and process, system, ws customer care professional
location: taiwan-taiwan-taipei-taipei
other locations:
responsibilities:-
· the primary responsibility of this position is to provice a differentiated leavel of premiun service to a select
· provide clear and accurate information with through knowledge on product.
· made sound judgement for all online financial adjustment.caring, service oriented and stress endurable
· special requirements\'
· fluent english or other foreign language, cheerful,
· proper tone and manner.
· realization of job nature and high demand ofr quality and performance.
· require consoltative selling of products and services to meet the needs of a deverse customer segment.
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