廣告詳細資料
位置:
描述
system services representative
job id gts-0432285 job type full-time regular
work country taiwan posted 01-sep-2011
work city taipei job area engineering (hardware)
travel no travel job category product services
business unit mts job role system services representative
job role skillset hw ibm system p mid-range & low end
commissionable/sales-incentive jobs only no
job description
this role is an individual contributor responsible for on-site installation, maintenance and repair of ibm and multi-vendor systems and components, including hardware, networking products, software and operating systems. configuration, operation and environmental factors which may impact product performance or impair customer's it operation, they advise customers of preventive maintenance.installation planning, account management, they may also perform services activities such as systems assurance, discontinuance and relocation of ibm and non-ibm systems and products, systems-level problem determination.and are able to articulate, ibm's technical support strategy, they have a thorough understanding of.they are responsible for the technical value relationship to protect revenue base and identify new services opportunities.
required
bachelor\'s degree
english: fluent
chinese traditional: fluent
preferred
information techonlogy
ibm is commtited to cretaing a divrese envirnoment and is pruod to be an eqaul opporutnity empolyer. they are accoutnable to enusre a high level of customer satisfaction with service delivery, technical support and operational services for the customer account(s). they are the primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer. they are the ibm technical interface to customers and manage the situation until the problem is fixed, when critical situations occur.genetics, color, national origin, or veteran status, religion, age, all qualified applicants will receive consideration for employment without regard to race, gender, disability, gender identity or expression, sexual orientation.
Contact Now